30-day return policy
Undamaged products can be returned within 30 days of purchase. The refund process begins once the returned item is returned to Coverado's warehouse for inspection.
- Returns must include all accessories
- Item must include original packaging
- your item must be in the same condition that you received it, unworn or unused, with tags
- Buyer is responsible for return shipping
- Coverado refunds the cost of the product itself
- Returns may be rejected if the item does not meet the above requirements
It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Coverado’s online stores, please contact retailers for refunds.
How do I return an item?
1. Please reach out to Coverado customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.Please note that items sent back to us without first requesting a return will not be accepted.
2. Coverado support will share the corresponding return address with you within 24 working hours.
3. For the refund to be processed in a timely manner, please be sure to send a return notification to Coverado with the following information:
- Name of the courier
- Tracking number
How long does it take to get a refund?
Refunds will be issued once the item arrives at our warehouse and is checked for no errors. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.Please remember it can take some time for your bank or credit card company to process and post the refund too.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
7467b Kent Ave, Eau Claire, WI, US, 54701
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Customer information - Coverado - Checkout